Identifying and Testing Your Users

Identifying and Testing Your Users

Any great user experience practitioner will tell you that you need to define who your users are (Personas/User Profiles) and identify their behaviors (Usability testing/ Ethnography) before designing can begin or should continue. And if you do not have any users yet,...
Gamification for Training

Gamification for Training

While most of us can immediately recognize the benefit of training at a job, I doubt most of us would call this activity fun. But there are things that can be done to make it fun and engaging or at least less tedious than it traditionally is. And that in turn will...
Core Skills of Experience Designers

Core Skills of Experience Designers

One of our favorite scenes in Office Space is when Tom meets with ‘the Bobs,’ a a pair of consultants who are downsizing Tom’s employer Initech. One of the Bobs (played by John C. McGinley) famously asks Tom, “Well, what would you say you do here?” I want...