Measuring the Impact of COVID-19 on the Mortgage Industry

Measuring the Impact of COVID-19 on the Mortgage Industry

Everyone – borrowers, lenders, servicers, and consultants – connected in any way to the mortgage industry is looking for information about how the coronavirus and COVID-19 has impacted, is impacting, and will continue to impact this key pillar of the global economy.

Saxony’s Financial Services team recently convened a panel of experts from around the mortgage industry (via Zoom, because…social distancing) to discuss those impacts.


  • Christy Soukhamneut – SVP, Chief of Staff, Director of Mortgage Strategic Initiatives for Flagstar Bank
  • Don Jarrett – VP of Strategic Operations for Supreme Lending
  • Jen Smith – SVP of Enterprise Initiative Planning and Execution for Gateway First Bank

We’re presenting this interview in three ways, depending on your own bandwidth.


Want to listen to the entire interview as a podcast? Check out the Soundcloud link below. (Time – 44:36)

Videos by Topic

The interview features questions organized into three broad topics: current, personal, and future impacts of the pandemic on the mortgage industry. Here are each of those topics:

Videos by Question

Finally, we broke each question out into its own video.

Connect with Saxony

The coronavirus pandemic is having a significant impact on the mortgage industry worldwide. The near-term focus, according to our clients, is on keeping current projects in-flight, reacting to market concerns, and navigating resource and bandwidth crunches. If that sounds like you, you’re in good company.

Questions about our Financial Services practice? Connect with us on LinkedIn.