Yardi Managed Services
It is difficult to devote valuable resources to your Yardi software and internal processes. Keeping these systems up-to-date costs time, and therefore, money. Your number one focus as a property management company is to serve your tenants. Supporting end users with system fixes, handling software updates, and targeted staff trainings easily fall to the back burner when so much is already on your plate.
That’s why we provide Yardi Managed Services at Saxony Partners- to empower our clients to utilize Yardi to its full capacity. Let a trusted partner handle new user setup, day to day support, monthly close, troubleshooting, quarterly system audits and annual software update testing and rollout so that you have the tools and the time to be successful – maximizing your Yardi experience.
Determining Your Yardi Managed Services Needs
The Managed Services team at Saxony Partners has helped countless clients with their Yardi system needs. We work with companies of every size and scope and offer flexible support options to fit your business. We assist with troubleshooting, targeted training, system optimization, workflow management and other support services through our Help Desk system.
The type of services a client needs typically differs based on its size and the level of Yardi expertise on its staff. The Saxony Partners team takes note of a client’s key processes and workflows prior to beginning each project. Then, we determine what will be most beneficial and cost-effective for each client.
After a meeting with our team, we work to present you with the best options for your specific needs. Our flexible options give you the choice to outsource your managed services needs or to bring us in as an extension to your team. Your managed services needs are tailored to your business. Both options are valuable, but which is the right one for you?
Outsourced Managed Services Model
Is Yardi slowing your team down? Yardi should be an asset to your team, not extra weight on their shoulders.
Yardi tasks can be overwhelming if your team does not have the correct bandwidth to support it. Is your team lacking a designated admin for your Yardi environment? Don’t worry, you’re not alone. Many of our clients come to Saxony Partners with the same situation. If this sounds familiar, you may want to consider outsourced managed services.
In some cases, senior employees may be handling Yardi tasks simply because there isn’t anyone else on staff available. This takes valuable time away from their specific role responsibilities. When employees juggle too many responsibilities at once, it is only a matter of time before some efforts fall to the wayside.
Sometimes clients have an accountant or CFO responsible for Yardi admin work. This is another situation that is unreliable for long term. Having a specialized employee take on a task just because there is ‘no one else’ leads into dangerous territory. Skills are being wasted and time will limit the success of their other tasks.
When we come on board to handle Yardi services, those employees can spend their time in their key roles and delegate the rest to us. Your team can thrive in their designated positions while getting the most out of your Yardi system.
Extended Team Model
Does your organization have staffing troubles? Whether your staff is too small to manage demand or so large that your staff is draining resources, Saxony Partners can solve your problem with our Managed Services team.
Some clients come to us for assistance even when they have a Yardi admin. In these cases, the workload is too heavy for the admin to handle alone. Instead of hiring a full-time backup, clients hire us to fill gaps for the overburdened admin.
In other cases, a client may start to increase their headcount in an effort to meet their Yardi system needs. The benefit of using our Yardi Managed Services is that you can grow your revenue while leveling off headcount simultaneously. Meaning, you can retain key talent and delegate the rest.
Whether your business needs part-time support or full-time availability, Saxony Partners will take care of your requests. Support can be as simple as managing overflow, reporting enhancements or it can be full admin. That’s why we tailor our Yardi Managed Services for you.
Yardi Managed Services Onboarding Process
Our Yardi managed services onboarding process is designed to set up your organization for success. The process is seamless. We onboard your current Yardi users into our Help Desk Platform and adhere to your respective processes. Our team at Saxony Partners will also provide deliverables like directions for submitting support cases so that you can share it with your teams. We make sure that your use of the Help Desk system is effortless.
Levels of Support
Once you begin using our Yardi Managed Services platform, the Help Desk team is at your disposal for requests.
Our Help Desk team is not just about troubleshooting. We are the go-to source of information for clients who are feeling unsure about decisions and want a second pair of eyes. The extensive knowledge of our managed services team will guide you to the right solutions for your needs.
The type of support you receive differs based on the type of request you make. We break down our support into three distinct levels. The levels of support begin with basic requests like ‘how-to’ support and remote trouble shooting. More advanced levels of support include property onboarding, high level admin support, and more.
For each request you make, our team provides the specific level of support to fit your needs. Our Yardi managed services plan is flexible and built to help your business succeed.
Why Choose Saxony for Yardi Managed Services
The expertise of our Yardi team makes Saxony Partners so adept at providing the best possible support. It is critical to rely on a partner you can trust to provide the right solutions at the right time.
All of us on the managed services team come directly from the industry. We know the ins and outs of Yardi. Although Yardi’s user guides are great, they don’t specify what to do if the guide advice doesn’t work. That’s where the knowledge of our team comes in handy. We analyze a troubling situation and dive deep into the root cause to provide you with a targeted solution.